AgCentral is committed to protecting your privacy From December 21st 2001, AgCentral will be bound by new sections of the Commonwealth Privacy Act 1988 listed in the Privacy Amendment (Private Sector) Act 2000. This amendment sets out new principles concerning the protection of private information. This statement provides an overview of how AgCentral protects the privacy of your personal information. What information does AgCentral collect? Personal information collected by AgCentral may include your name, date of birth, gender, address, spouse’s name and contact details (including phone, fax, mobile and e-mail). Sometimes AgCentral will collect a few personal details unlikely to be known to other people to help us identify you over the telephone. AgCentral also collects information on individuals such as company directors and officers (where the company is AgCentral’s customer) as well as personal financial information – detailed below. Personal Financial Information When you apply for credit with AgCentral, personal financial information is obtained from credit references that you provide AgCentral. This information is required by AgCentral’s trade insurer and is obtained to decide whether or not you are likely to repay. The decision is based on your current financial position and your credit history and is undertaken by AgCentral or our trade insurer. Where the privacy act applies, AgCentral can only obtain credit information about you if we have your consent. Alternatively, AgCentral will only provide trade information to a credit-reporting agency with your prior consent. Obtaining your consent AgCentral will in most cases obtain your consent to obtain your personal information when you first begin trading with AgCentral (or, if that is not possible, as soon thereafter). Credit reporting information is only obtained once AgCentral receives a complete, signed copy of the AgCentral Account Application unless you otherwise authorise. Incomplete or inaccurate information AgCentral may be unable to provide you with the service you are seeking if the personal information collected is incorrect. How AgCentral collects personal information AgCentral collects personal information in a number of ways, including: - Directly from you, when you provide information by phone, fax, email and/or on AgCentral’s web site. This includes any documents received by you such as AgCentral’s Account Application
- From third parties such as your credit references and our credit insurance provider
- From public available sources
How AgCentral uses your personal information AgCentral collects personal information to effectively deliver our service to you. Your personal information may be used in the following ways: - To process your product order
- Where required, to arrange delivery of product
- To administer and manage AgCentral’s service including charging, invoicing and collecting debts
- To conduct checks for credit worthiness
- To maintain and improve AgCentral’s service
- To conduct marketing activities and market research
When AgCentral discloses your personal information AgCentral may disclose personal information to third parties for the purposes set out above. These organisations include: - Product manufacturers
- Product wholesalers and retailers
- Trucking, freight and taxi truck companies
- Credit reporting and fraud checking agencies
- Credit providers for credit worthiness and credit rating information
- Market research companies
- Government and regulatory authorities, as required by law
- Any organisation involved in managing AgCentral’s corporate risk and funding
Personal Information Security AgCentral is committed to maintaining the security of your personal details. AgCentral will take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure. Security measures include, but are not limited to: - Restricted access to all AgCentral computer systems requiring unique passwords by each employee – these passwords are changed on a regular basis
- Password protection and single PC availability for all online accounts
- Employing firewalls and virus scanning tools to prevent unauthorised access
- Using secure storage for all physical records
Help AgCentral maintain accurate and up-to-date personal information AgCentral takes all reasonable steps to ensure that the personal information we hold is accurate, complete and up-to-date. To maintain an accurate record of your personal information, AgCentral asks that you: - Inform AgCentral of any errors in our record of your personal information
- Keep AgCentral informed of any changes to your personal information
Changes to AgCentral’s Privacy Policy Statement AgCentral may amend this Privacy Policy Statement from time to time for any reason. All changes will be updated on the online version of the AgCentral Privacy Policy Statement located on the AgCentral web site. Access to your personal information All customers have a right to access the personal information that is collected by AgCentral subject to the conditions of the National Privacy Principles. To access your personal information, please send your request in writing to the contact listed below. AgCentral is permitted by law to recover the costs of supplying you with access to your personal information. In particular circumstances, AgCentral is permitted by the Privacy Act to deny requests or limit the access provided to personal information. AgCentral will always inform you of why your request has been denied or limited. Contacting AgCentral regarding privacy If you have any questions related to the way in which AgCentral handles your personal information, please contact Tim Bishop on 1300 663 276 during business hours (AEST) or email tbishop@agcentral.com.au All requests to access personal information should be posted to: Privacy Officer
AgCentral Pty Ltd
Level 6, 17 Bridge Street
Sydney, NSW 2000 |
